Frequently Asked Questions

Good.travel is a sustainable hotel booking platform that features hotels that do good. The platform aims to provide travelers with an easy way to find hotels that prioritize sustainability while still enjoying their stay.

We select hotels for the Good.travel platform based on our Impact Criteria and classify them into 3 Purpose Categories: Sustainability and Environment, Community Impact, and Diversity and Inclusion. We also ask you for feedback based on your personal experience.

Yes! We only showcase hotels that make a positive impact based on strict criteria related to Environmental Sustainability, Community Impact, and Diversity and Inclusion. Hotels that don't meet our standards are asked to improve before they can appear in search results

At the moment, we feature over 500 hotels in Europe and Latin America that are all making a positive impact. Our network is growing, and we are expanding to include other regions soon.

No! We partner with a variety of hotels that range from budget-friendly to eco-luxurious. Our platform does not elevate the prices of these partner hotels.

Sure. Please fill out the form on our feedback page with the hotel's name, location, and any other relevant information, along with your personal experience if you have any. Our team will review your recommendation and get back to you in 24-48 hours.

You can use the Good.travel website like you would any other hotel booking engine. The only difference is that every hotel that appears in our search results is guaranteed to be a hotel with a positive impact.

Yes! Good.travel is currently available in English and Spanish. You can select your preferred language in the menu. Other languages will follow soon.

You can contact us through email at [email protected] or by using our support form. We respond within 24 hours and address any concerns or questions you may have.

The cancellation and modification policy for bookings made through Good.travel may vary depending on the rate that you booked. For most hotels, we offer both fully-refundable rates and non-refundable rates. If you book a non-refundable rate, it's important to note that modifications or cancellations may not be possible. However, non-refundable rates usually come at a cheaper price. It's important to carefully review the terms and conditions of your booking before making a reservation, as non-refundable bookings are truly non-refundable.

If you encounter any issues with your booking, we recommend first contacting the hotel directly. You can find the hotel's contact details in your booking confirmation email. Many issues can often be resolved quickly and efficiently by communicating directly with the hotel. If you need further assistance, you can also contact us through our website or via WhatsApp, and we'll be happy to assist you in any way we can.

If you have any questions or concerns about your booking or the services provided by Good.travel, there are several ways to get in touch with us. You can easily contact us through our website, where you'll find a contact form that you can fill out and submit. Alternatively, you can send us a message via WhatsApp, and we'll be happy to assist you in any way we can. We strive to provide excellent customer service, and we'll do our best to resolve any issues or concerns you may have in a timely and efficient manner.

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