Hotel Oderberger

I stayed at Hotel Oderberger for 3 nights over a weekend in early June - total cost of accommodation €1284.36. This was a poor value proposition. The location was great but the hotel single room I was put in had prison cell vibes (shown in pic). I accepted it initially as got an early check in. I later asked to change rooms and was put in a nicer room on the 1st floor. The fittings were not luxe. The shower leaked. House keeping didn’t come until 3:45pm on one of the days. You had to pay extra to use the pool. Breakfast was not included at this rate and I tried the buffet on one day for €25 (restaurant and waffle station shown in pic) which was nice but again a tad expensive. Bike rental out the front for €18 per day. The terrace was not accessible during my stay. In summary, not value for money.

Visited the hotel for the swimming pool. Overall good experience: the pool is clean, the lockers are big enough and there's a shower gel in the shower so you don't need to bring your own (small detail but it's nice). On the downsides: 1) the water is a bit too cold to my taste but you barely notice it as soon as you start doing laps; 2) the changing rooms are oddly far away from the pool entrance; 3) quite pricy (but I'd say it's worth it). Also the pool is not big but if you come in not so popular time (e.g. around 10-11am) it's not crowded at all.

Hotel Orderberger is a cool hotel in a cool district in a cool city. Loved our stay here, breakfast is fantastic, with great variety and superb omelettes cooked in front of you. The pool is iconic and highly recommended. Cocktails in the wonderful bar became an evening fixture and the service was very attentive. We stayed in a "maisonette" room, which was so unique, with a tablet to adjust the heating, listen to the radio and surf the web. Free coffee and tea also (loved the coffee!), and a superb shower. Just book it ! You won't regret staying at Hotel Oderberger.

I would have loved to have given them a 5*. My flight got cancelled due to an airport strike so we changed our stay to another date (we had to of course). When we informed the hotel (as soon as I found out), they informed me that as I bought a non-refundable, instead of understanding the situation, all I kept getting was " non-refundable rate is just that, not refundable, no matter the circumstances", so we won't change the request". This is really shocking and so sad that when it is out of the customers hand, they can't even work on it with you. In our coming stay, guess we will be choosing another wonderful hotel which I am sure will be better. So be aware when you book a non-refundable. Such a shame ;-( I would have given them a 0 for customer service if I could.